Exchange Policy

Exchange policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request a exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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The refund / exchange has to be applied for within 7 days of receiving the product, we will not accept it if it’s been more than 7 days.

Please specify the order number and the number of products you'd like to change on hello@knowyourorigin.in

We will initiate the reverse pickup, which will be done in the next 3-5 business days, once this is done and we have received the package back in our warehouse, we will initiate the exchange on the next business day, which will be treated like a new order and will be completed in 6-9 business days.

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Exceptions / Non-Returnable Items

We cannot accept exchange on mystery products, clearance zone products and sale items or gift cards unless the products received by you are faulty.

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