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The refund / exchange has to be applied for within 7 days of receiving the product, we will not accept it if it’s been more than 7 days.
Please specify the order number and the number of products you'd like to change on hello@knowyourorigin.in
We will initiate the reverse pickup, which will be done in the next 3-6 business days, once this is done and we have received the package back in our warehouse, we will initiate the exchange on the next business day, which will be treated like a new order and will be completed in 6-9 business days.